RETURNS & EXCHANGES
WHAT IS OUR RETURNS POLICY?
A request for an exchange or return must be submitted within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or the smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
Is it easy to return and exchange items?
Super easy – initiate a return via email to firstname.lastname@example.org and include your name and order number. Once your return is authorized, you'll receive step-by-step instructions and return address via email.
How soon will I get my store credit?
Once your items are inspected by the returns team, you'll receive your store credit notification via email typically within 3-5 business days.
How long will it take to process my return?
Once we receive your return at our warehouse and your items are inspected by the returns team, please allow 3-5 business days for your return to be processed. We’ll send you an email notification once we have received your items and your return has been processed.